Web Analytics Manager Job Descriptions, Average Salary, Interview Questions

[Your Company Name] is in search of a web analytics manager. This candidate will be responsible for troubleshooting and enhancing website design to improve user experience and increase web traffic. Duties include mining data from website visitors using analytics and tracking platforms, analyzing behavior to ensure the site meets business objectives, purchasing equipment and new technologies related to the deployment of websites and website development, and determining website improvements in order to attract visitors who eventually become customers. The ideal candidate will be self-motivated, a critical thinker, organized, and able to work well with a team. Knowledge of web analytics tools is a must and experience with website design and development is essential. This candidate will have one or two years of previous experience as a web analyst, and the ability to identify problems and troubleshoot them with positive results. 

Typical duties and responsibilities

• Develop and coordinate website and mobile marketing campaigns
• Determine key performance indicators for campaign tracking and analysis
• Perform QA and A/B testing to determine website functionality and usability
• Report data and insights from digital tracking programs
• Present campaign results during client reviews
• Collaborate with web development team to establish best practices
• Research upcoming trends in visual design and digital marketing

Education and experience

• Bachelor’s degree in computer science, mass communications, psychology, or a similar field required

Required skills and qualifications

• Strong quantitative analytical skills
• Proficiency with web analytics and campaign tracking platforms like Google Analytics and SalesForce
• Proficiency in conducting market research and A/B testing
• Ability to collaborate with cross-disciplinary teams
• Ability to present and defend choices in creative and client reviews
• Excellent communication skills
• Expertise in critical thinking and problem-solving

Preferred qualifications

• Minimum of two years of experience in business application web programming
• Minimum of one year of project lead experience 
• Experience with technologies such as PHP, ASP, .NET, Java, AJAX, XML, CSS, and JavaScript

What a great candidate looks like:

ABC Company is seeking a Web Analytics Manager to be an essential contributor to our sales and marketing team at a very exciting time in the growth of the company. You will own the early funnel, which means developing and implementing a lead generation strategy and then planning and executing your campaign calendar. You will leverage a mix of paid search, email marketing, social media, webinars, and video as you see fit to build awareness and drive growth in marketing qualified leads (MQLs). To do so will require that you take on some marketing operations responsibilities and use the marketing technology stack to its full potential. You will work to achieve our marketing KPIs and collect and use data to report on lead quality and optimize your campaigning efforts for constant improvement.

The Web Analytics Manager reports to the Digital Marketing Director and works on a daily basis with everyone on the global marketing and sales team. You will be coordinating campaigns and events with sales activities and goals, incorporating their specific needs into your plans. You will help qualify leads to help the sales group prioritize their efforts. You will eventually build sufficient knowledge about our market and products to develop as ABC Company continues to grow.

Qualifications:

• Five years related experience in developing and implementing successful digital content strategies and digital marketing campaigns
• Ability to write engaging and compelling digital content
• Experience with content management systems, email programs, digital asset management, databases, and SEO best practices
• Experience with Salesforce: Reporting, Lead Routing, Database maintenance and management
• Knowledge in Salesforce, Google Analytics and reporting tools
• Generally technically savvy and capable to become an expert product user

Responsibilities

• In this role you will collaborate closely with Sales and Design teams to drive the marketing strategy for ABC Company’s SaaS business
• You will report directly to the Digital Marketing Manager and have broad responsibility and authority – with an expectation that you are a self-starter and can both create and execute detailed plans
• Develop emails within the marketing automation platform to generate leads, as well as promote event and webinar attendance
• Devise and deliver differentiated messaging
• Design the metrics and tracking system that measure the success of your efforts
• Represent the product portfolio externally, as an evangelist
• Bachelor’s degree is required

The Web Analytics Manager role within ABC Company helps law firms achieve success through the creation and delivery of effective digital marketing solutions.

The Web Analytics Manager is responsible for managing paid search campaigns (PPC, pay-per-click) on multiple channels including Google and Bing. You will support all aspects of paid search from strategy development, implementation, optimization, reporting and analysis. You will also be accountable to customers through direct communication both verbally and written, so strong customer service skills are critical.

Duties:

• Demonstrate accountability for the performance of assigned accounts and customer retention. Manage accounts to ensure all project deliverable deadlines are met. Analyze and report on Pay per Click campaign results and articulate value to client using documented reports and presentations as necessary
• Be an agile learner; rapidly acquiring new skills and knowledge. Develop and maintain understanding of marketplace dynamics and key players and communicate to internal customers
• Be consultative to customers by providing recommendations and rationale. Provide excellent customer service to ensure that the expectations of the client are met
• Problem solve through critical thinking and making data driven decisions. Research and strategize paid search campaign plans for our clients
• Effectively prioritize high volumes of work and customer demands. Effectively manage the spend of paid search budgets while maintaining high standards of performance metrics
  

Qualifications:

• 2+ years of working experience in paid search operations with an understanding of web analytics
• Experience in creating and presenting campaign performance reports
• 2+ years of customer service or account management experience
• A positive attitude, adaptable to change, and a team player

Principal responsibilities:

• Optimize and maintain web content in WordPress and/or visual builders
• Optimize website code (H1’s, H2’s, etc.) for SEO maximum crawlability
• Use SEO tools/software (SEMrush, Ahrefs) to gain insight into improving organic visibility
• Organize, prioritize, and develop modern web strategies
• Perform and analyze site audits to create data driven decisions for future changes
• Improve and execute modern SEO tactics to help increase organic qualified leads
• Identify department/organizational needs, scope of work, and goals while ensuring website projects are delivered with high quality and on time

Knowledge, skills, and abilities:

• 3+ years of experience in a blended web design and SEO role(s)
• 3+ years of experience in WordPress or similar CMS
• Strong foundational knowledge of SEO best practices, keyword research, content structure, etc.
• A desire to grow and make continuous impact to the firms we support
• Working knowledge of data and analytical tools, including PageSpeed Insights, Search Console, SERPRobot, Sitebulb, etc.