What Does an Administrative Assistant Do?
Administrative assistants work in office environments and provide administrative support to ensure operational efficiency. Typically, administrative assistants handle phones and emails, set up meetings, distribute company correspondence, maintain files, track office inventory, order supplies when needed, and support managers in a variety of administrative duties. Administrative assistants must have strong office skills, such as typing, filing, copying, and more. They must be competent in relevant computer software applications and tools.
Administrative assistants are required to communicate effectively via phone, email, or in person. They deliver reports and letters in a timely manner and ensure the confidentiality of sensitive information. Strong knowledge of office management systems and procedures, exceptional time management skills, and good multitasking skills are also required. Some administrative assistants work with customers or multiple department managers. They may also be involved in assisting customers or consumers as well as providing reports for various department managers and staff.
Looking to Hire an Administrative Assistant?
Speak with one of our recruiting experts today.
National Average Salary
Administrative assistant salaries vary by experience, industry, organization size, and geography. Click below to explore salaries by local market.
The average national salary for an Administrative Assistant is:
$44,230
Administrative Assistant Job Descriptions
The first step in the search for an exceptional administrative assistant is a well-crafted job description. Below we have multiple real-world examples to get you started and set the foundation for attracting the exact talent your team needs.
Entry-level Administrative Assistant
Position summary details
The Administrative Assistant will have the ability to work diligently to help maintain smooth office operations. You will undertake a variety of activities in the office, ranging from filing and answering the phone to basic bookkeeping. You must be reliable and hardworking with great communication skills. The ideal candidate will be familiar with office equipment and procedures.
Responsibilities
- Maintain files and records so they remain updated and easily accessible
- Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
- Answer the phone to take messages or redirect calls to appropriate colleagues
- Utilize office appliances such as photocopiers, printers, etc., and computers for word processing, spreadsheet creation, etc.
- Update reports as needed on Excel spreadsheets
- Monitor stocks of office supplies (paper clips, stationery, etc.) and report when there are shortages
- Perform other office duties as assigned
Qualifications
- Must be 18 years of age or older.
- Proven experience as an office clerk or other clerical position
- Familiarity with office procedures
- Working knowledge of office devices and processes
- Knowledge of MS Office
- Knowledge of Excel
- Excellent communication skills
- Must be Bilingual-English/Spanish
- Very good organizational and multitasking abilities
- High school diploma
Junior Administrative Assistant
We’re searching for an administrative assistant with a minimum of one year of experience to help manage our office. The administrative assistant supports the local operation and initiatives of [Your Company Name] with various duties and responsibilities. You may be tasked with new hire onboarding, physical and electronic filing of employee-specific documentation, planning travel for executives, answering inbound calls and routing calls appropriately, and scheduling and attending meetings while keeping notes. Admin assistants need proven experience in Microsoft Word, Excel, and PowerPoint. Strong analytical, problem-solving, basic research, and time management skills are imperative for a successful assistant at [Your Company Name].
Typical duties and responsibilities
- Plan and coordinate meeting arrangements, including travel and lodging
- Organize work and proofread documents
- Maintain and update company website(s)
- Manage calendars for meetings and detail these meetings to staff and directors
- Order and maintain supplies needed for meetings, office staff, and directors
- Answer phone calls; route callers, respond to inquiries, greet visitors, request and provide routine information to walk-ins
- Exposure to confidential information and handling confidential matters
Education and experience
- High school diploma or equivalent
- Minimum of one year experience in the field
Required skills and qualifications
- Exceptional communication skills
- Impeccable attention to detail
- Proficiency using Microsoft Office Word, Excel, and PowerPoint
- Flexibility to cover other departments during fluctuations, vacation coverage, or leave of absence
- Excellent multitasking and organization skills
Preferred qualifications
- Experience in the field for more than a year
- Experience working in a team setting
- Experience maintaining and updating websites
- Proofreading, editing, and document organization experience
- Customer service experience
- Experience creating infographics, such as diagrams, screenshots, workflows, graphs, etc.
Senior Administrative Assistant
Description
[Employer] is looking for a Senior Administrative Assistant to support a large, dynamic office in City, State.
Responsibilities
- Maintain calendars for program directors
- Serve as backup for directors and/or division administrative assistants in their absence
- Coordinate with other administrative personnel to deconflict senior-level meetings
- Answer phones, route calls to specific people, and take and relay messages
- Respond to inquiries about the program office
- Procure office supplies and take photos at program office going-away gatherings and other events
- Facilitate the arrival of office newcomers and work with other admins and points of contact to ensure office space, phone, and email accounts are ready
- Facilitate input of trouble tickets for IT and phone issues
- Input visit requests and greet visitors
- Coordinate and schedule meetings, conference rooms, and teleconferences
- Coordinate mail flow in and out of the office; collect and distribute parcels and other mail
- Coordinate offsite meetings and take minutes for the senior leadership team
- Attend and act as recording staff member at all management meetings, take formal minutes, prepare action items, transcribe, and distribute to team members.
- Coordinate office activities
- Perform filing and clerical duties
- Disseminate information via telephone, e-mail, and websites
Requirements
- Bachelor’s degree or equivalent work experience.
- Note professional experience may be substituted in lieu of a degree
- Minimum of 10 years of total work experience with 7 years of administrative assistance experience.
Competencies
- Strong written and communication skills.
- Ability to meet deadlines in a fast-paced, high-volume environment.
- Ability to multitask.
- Ability to work with all levels, ranging from new hires to senior leadership.
- Strong organizational skills.
- Ability to work with confidential and sensitive management data.
- Able to work independently with little or no supervision.
- Strong customer relations skills.
Administrative Assistant (Remote)
About The Position
The Virtual Administrative Assistant position at [employer] offers a great opportunity for candidates to gain valuable experience and contribute to the efficient operation of our office. In this role, you will be responsible for a wide range of administrative and clerical tasks, including providing support to managers and employees, managing administrative activities, and ensuring the smooth day-to-day operation of our office. With excellent communication and organizational skills, as well as relevant previous experience in a similar role, you will play a critical role on our team!
Responsibilities
- Arrange events, appointments, and travel
- Manage phone calls and correspondence
- Attend virtual meetings and take minutes
- Prepare reports and maintain filing systems
- Assist in updating office policies and procedures
Requirements
- 3+ years of experience as an administrative assistant or virtual assistant
- Familiarity with office management systems and procedures
- Proficiency in MS Office, particularly MS Excel and MS PowerPoint
- Strong time management and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills
Additional Information
- [employer] reserves the right to modify or amend this job description at any time
- The job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job
- The employer is an equal opportunity employer and welcomes applicants from all backgrounds.
Administrative Assistant (Retail)
General purpose
Responsible for administrative and operational support for the retail store including creating the sales schedule, processing HR paperwork, and miscellaneous duties that support the store and store management. Respond to internal and external customer needs in a timely, accurate, and professional manner.
Essential duties and responsibilities
- Create and maintain the monthly sales schedule
- Complete and submit the necessary Human Resources forms for new hires and terminations
- Submit time sheets to payroll (including any necessary absentee forms) and distribute paychecks
- Order breakfasts and/or lunches for employee meetings, events, and holidays based on corporate approval
- Assist the Marketing Department with local events, charities, photoshoots, etc.
- Reconcile petty cash fund & check requests
- Assists the sales team in setting out merchandise in display cases
- Provides backup phone support, transfers calls, and assists clients as needed
Job qualifications
- Ability to plan, organize, and carry out assignments.
- Ability to communicate effectively, both orally and in writing
- Ability to analyze information, asses situations, and arrive at decisions
- Ability to exercise attention to detail
Education
- High school diploma and some office skills training
- Microsoft Office Suite
Experience
- Two years of experience in a secretarial or administrative position
- Two more years working in a retail environment
Administrative Assistant (Sales)
ABC Company is seeking an Administrative Assistant to join our Administrative team.
Position responsibilities
- Provide administrative support for ABC Company’s sales office
- Manage the sales team’s emails and phone calls
- Generate and distribute schedules, presentations, reports, and scorecards
- Schedule and coordinate meetings, training, and travel arrangements
- Maintain and update various documentation, meeting minutes, contact lists, training materials, and internal communications platform
- Coordinate departmental human resource activities and the maintenance of relevant documentation
- Plan department lunches and events
- Submit and reconcile expense reports as necessary
Minimum requirements
- High School diploma or equivalent. Bachelor’s degree preferred
- 2+ years of administrative experience
- Proficient in Microsoft Word, Excel, PowerPoint, and Access
- Ability to write, speak, and interact clearly and professionally
- Extremely organized. Strong multitasking and time-management skills
- Can handle sensitive information with the highest degree of integrity and confidentiality
Administrative Assistant Qualifications to Look For
Previous experience
- Managed and coordinated calendars for executives or departments, ensuring efficient scheduling of meetings and events
- Organized and maintained both digital and physical files, ensuring data confidentiality
- Handled basic office duties, such as answering phones, greeting visitors, and managing office supplies inventory
- Assisted in preparing presentations, documents, and reports using software like Microsoft Office or Google Suite
- Coordinated travel arrangements and itineraries for staff
- Processed expense reports and managed petty cash
- Facilitated internal and external communication, including drafting emails and memos
- Supported team projects and assisted with event planning
- Entered data accurately into company-specific software or databases
- Liaised between departments or teams, ensuring effective communication and workflow
Soft skills
- Effective communication
- Team collaboration
- Time management
- Problem-solving
- Adaptability and flexibility
- Attention to detail
- Customer service orientation
- Initiative and proactivity
- Emotional intelligence
Education
- High school diploma or equivalent
- Some college education or an associate’s degree (preferred by many employers)
- Courses or certifications in business, office administration, or related fields
- Specialized training or knowledge in specific areas (e.g., legal or medical terminology) for certain positions
- Continuous professional development through workshops, online courses, or on-the-job training to keep skills current and aligned with workplace needs
Certifications
- Professional Administrative Certification of Excellence (PACE). With PACE, skills such as interpersonal communications, task and project management, computer and internet technology, and management skills are highlighted. PACE can be acquired through an online course through the American Society of Administrative Professionals (ASAP).
- Certified Medical Administrative Assistant (CMAA). If candidates desire to work as an administrative assistant in the medical field, obtaining a CMAA will aid in this process. Being CMAA certified allows them to be responsible for assisting medical staff and patients in a hospital or clinic setting by scheduling appointments, patient intake, answering phones, and maintaining databases. A CMAA can be acquired through an online course and exam through the National Healthcareer Association (NHA).
- Certified Information Technology Professional (CITP). If candidates want to further their careers in the ever-growing technology field, being CITP certified will help. CITP is for public accountants and will showcase their ability to provide business insight, knowledge in the technology field, and set them apart from other administrative assistants in the field. This is a great certification if candidates hope to move up in the workplace.