Healthcare Customer Care Representative Sample Job Descriptions

What Does a Healthcare Customer Care Representative Do?

In healthcare organizations, customer service representatives are vital to smooth communication and customer support. Their responsibilities include answering questions, resolving issues, and providing information about healthcare products, services, and policies. They handle inbound and outbound calls for healthcare providers such as hospitals, medical offices, insurance companies, clinics, and nursing homes.

Key duties include:

  • Responding to inquiries: Addressing medical services, insurance claims, and product availability questions.
  • Problem resolution: Helping customers navigate billing issues, scheduling conflicts, or service complaints.
  • Administrative duties: Managing patient intake paperwork, scheduling appointments, and maintaining records.
  • Data entry and documentation: Recording customer interactions, updating patient files, and verifying billing information.
  • Policy adherence: Following scripts and guidelines to ensure accurate and compliant communication.

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National Average Salary

Healthcare customer care representative salaries vary by experience, industry, organization size, and geography. Click below to explore salaries by local market.

The average national salary for a Healthcare Customer Care Representative is:

$38,302

Healthcare Customer Care Representative Job Descriptions

A well-crafted job description is the first step when hiring a great healthcare customer care representative. Below are real-world examples to help give you the best chance of success on your recruiting journey.

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