Legal Receptionist Sample Job Descriptions

What Does a Legal Receptionist Do?

Legal receptionists are receptionists that work in a law firm, and as such, they are required to have a bit more specialized knowledge of the legal industry. Unlike typical receptionists, legal receptionists will be working with confidential information frequently, and they must be able to field legal questions when someone calls in. This may include figuring out whether or not a client has an applicable case to their firm, dealing with rude or impatient clients, or taking payments.

A legal receptionist needs to be extremely professional. As they are the first face that most people will see when coming to the law firm, it’s important that legal receptionists have extensive knowledge of their practice, are welcoming, and are able to put a client at ease. Though no legal education is necessary, legal receptionists will need to know basic laws that apply to their law firm’s field of practice.

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National Average Salary

Legal receptionist salaries vary by experience, industry, organization size, and geography. Click below to explore salaries by local market.

The average national salary for a Legal Receptionist is:

$43,685

Legal Receptionist Job Descriptions

It’s important to include the right content in your job description when hiring a legal receptionist. The following examples can serve as templates for attracting the best available talent for your team.

Example 1

Without successful legal receptionists, we wouldn’t be able to provide clerical support to law office teams as effectively. One of the most important roles a legal receptionist plays is operating the switchboard, responding to and routing all incoming calls to the law office. You do this by keeping a positive and resourceful attitude in the workplace with strong customer-focused communication. [Your Company Name] is hiring experienced legal receptionists. If you have experience in providing support to office staff, this could be the perfect fit.

Typical duties and responsibilities

  • Answer, screen, and transfer all incoming phone calls
  • Take and relay messages
  • Conference room scheduling, set-up, and clean-up
  • Data entry
  • Assist with filing

Education and experience

This position requires a high school degree or GED and some experience in a legal or office setting.

Required skills and qualifications

  • Professional and courteous with a positive can-do attitude
  • Skilled at multitasking
  • Can work with minimal guidance and oversight
  • Proficient in MS Office Suite applications
  • Expertise in typing

Preferred qualifications

  • Highly organized
  • Self-motivated
  • Excellent communication skills

Example 2

A fast-paced legal practice seeks a full-time bilingual (English/Spanish speaking) front-desk receptionist for immediate hire.

Responsibilities and duties

  • Manage a voluminous calendar for 3 attorneys
  • Update practice management software with all client information and case progress
  • Excellent customer service required
  • Minimal filing with various Courts
  • Providing daily support to attorneys by completing urgent tasks
  • Organize confidential documents
  • Process client payments

Qualifications and skills

  • Fluency in both English and Spanish (conversing, reading, and writing)
  • Undergraduate degree, High School, or equivalent experience preferred but not required
  • 1-2 years of office experience preferred, willing to provide in-office training
  • Solid work history
  • Strong interest in helping community
  • Microsoft Word and Excel: Intermediate/Advanced proficiency
  • Strong attention to detail and customer service
  • Strong organization, time management, and prioritization skills
  • Ability to learn quickly and adapt easily to changing circumstances

Example 3

Legal Receptionist responsibilities

  • Welcoming clients and visitors upon arrival at reception
  • Answering, screening, and forwarding phone calls in a professional manner
  • Assisting clients and visitors with the location of legal staff
  • Scheduling and confirming appointments
  • Observing business etiquette, and maintaining a professional appearance
  • Directing the flow of mail, faxes, and deliveries to reach the intended recipients
  • Ordering and replenishing office supplies
  • Managing the maintenance and repair of office equipment
  • Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings
  • Preparing meeting facilities, and arranging refreshments, if required

Requirements

  • High school diploma or GED
  • Formal qualification in office administration, secretarial work, or related training
  • Prior experience as a legal receptionist required
  • Familiarity with legal terms, legal documents, and filing
  • Excellent written and verbal communication skills
  • Extensive experience working with word processing, spreadsheets, printers, copiers, scanners, faxes, appointment scheduling, and call forwarding systems
  • Exceptional interpersonal and communication skills

Example 4

We are seeking a full time Legal Assistant/Receptionist to become a part of our team. You will provide overall support to attorney’s business needs. Competitive salary based on experience. (Spanish helpful)

Responsibilities

  • Answer phones, take clear concise messages, and provide basic company support
  • Manage records, review dockets, familiar with e-filing portal, and update and monitor legal calendars with reminders
  • Perform general office duties, with knowledge of office computers and software
  • Take memos, maintain, and organize files
  • Oversee mail deliveries, packages, and couriers

Qualifications

  • Professional, courteous, dependable and punctual
  • Proficient in word processing software including MS Office/WP knowledge helpful
  • Excellent oral and written communication skills (English mandatory with Spanish helpful)
  • Ability to prioritize, multitask, and work independently
  • Ability to type quickly and accurately
  • Deadline and detail oriented

Candidate Certifications to Look For

  • Legal Secretary Certificate. This certificate from Purdue University assists soon-to-be legal secretaries by teaching them to prepare legal summonses, motions, and subpoenas so that lawyers and paralegals can focus on preparing cases. Learn all about legal services and policies. It’s an eight-month long course. 
  • Legal Secretary Career Diploma. This career diploma offered by Penn Foster will explain interpersonal communication skills, records management, legal terminology, and legal writing.

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