Night Auditor Job Descriptions, Average Salary, Interview Questions

[Your company name] is looking for a responsible, organized individual with the managerial capability to fill the role of night auditor at our establishment. Our night auditors are expected to provide excellent customer service to our customers whether it be wake-up calls, checking them in, or helping them find a toothbrush when they forgot theirs at home. Night auditors are also expected to invoice our customers and third-party vendors, write checks for products we receive, and work closely with other hotel staff to accommodate guest needs like room service requests and/or cleaning service requests.

Typical duties and responsibilities

• Handle and verify guest payments
• Write checks to suppliers and ensure they are paid accurately
• Oversee all staff and operations during the night shift
• Provide excellent customer service to help guests feel at home
• Print reports for upper management
• Ensure that all day shift tasks have been completed satisfactorily
• Maintain a calm environment and bring resolve to customer complaints

Education and experience

• High school diploma required
• Experience in the hospitality space is a plus 
• Higher education in business, hospitality or administration is a plus
• Certification in areas like data entry, word processing, accounting and bookkeeping, office management, and customer service are all a plus

Required skills and qualifications

• Excellent customer service skills
• Ability to remain organized and level-headed in a fast-paced environment
• Experience with computers and applicable programs and software
• Capable of “managing” other employees to ensure responsibilities are being handled satisfactorily to ensure establishment runs as smoothly as possible
• Comfortable handling third party suppliers and making payments towards supplies
• Excellent de-escalation skills in case of an emergency situation
• Attention to detail to ensure guest safety, i.e fires or other emergencies

Preferred qualifications

• Experience working in a hospitality environment
• Certifications in computer programs and applications
• Higher education in business, hospitality, or administration

What we’re looking for

ABC Company is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. The Night Auditor will be responsible for verifying, posting, and correcting all revenue from the property as well as checking in guests as necessary during the night shift with the highest level of customer service.

While this position begins as temporary, seasonal, you may have the opportunity to obtain full-time employment based on your skill set and the company’s growth.

What you’ll do

• Greet and register guests
• Assign rooms and issue room keys
• Check out departing guests efficiently and politely and explain charges if necessary
• Handle cash transactions and post guest room charges
• Answer all incoming telephone calls and take messages as needed
• Confirm room reservations
• Print and distribute all necessary reports to various departments
• Handle nightly closing and balancing of all shift reports and daily posting transactions
• Verify daily arrivals with registration cards, vouchers, and/or itinerary, category, rates, dates, etc.
• Prepare next day’s arrivals
• Prepare and distribute Daily Summary Report
• Effectively and professionally address guest issues and complaints
• Perform other duties as assigned

Skills you’ll need

• Must be detail-oriented and able to work independently
• Ability to read and comprehend routine instructions, short correspondence, and memos
• Ability to give high priority to customer service
• Must be able to solve problems with a minimum of supervision
• Ability to stay alert and productive during overnight shifts

Work environment

• Must be able to work weekdays and weekends, holidays, and some on-call hours

ABC Company is seeking a dynamic, service-oriented Night Auditor to join our team! ABC Company is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Job duties and responsibilities

• Audits the daily guest ledger 
• Handles all end-of-day accounting functions including posting daily room rates and room tax 
• Ensures accuracy of all charges to guest folios 
• Averages sum of revenues of all accounts receivable from food, room, and other departments 
• Acts as a front desk clerk, checking guests in and out, booking reservations, and resolving guest issues 
• Make cash drops in accordance with proper cash handling procedures  
• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift 
• Monitors hotel security camera system 
• Ensures that the lobby is well-maintained and properly lit, and keeps the music at the proper volume 
• Work nights, weekends, and holidays as needed  
• Any other duties as assigned  

Education and experience

• Minimum of 1 year in Accounting or Night Auditor role  
• Knowledge of PMS  
• High School Diploma/GED 

Knowledge, skills, and abilities

• Ability to multitask 
• Ability to communicate effectively verbally and in writing 
• Team player 
• Ability to exceed expectations of guests 
• Basic accounting/math skills

As a Night Auditor, you will help provide the first impression our guests encounter as they enter our resort. We are looking for candidates with upbeat personalities and people who have a passion for helping others. If that might be you, apply!

Responsibilities:

• Audits the day’s work
• Check all Front Desk transactions and make corrections if necessary
• Examines department activities for compliance with management plans and policies
• Prepares and submits audit findings and makes recommendations to management
• Balance all credit cards and transfer to the bank
• Run rooms report and verify rates
• Perform nightly bucket check
• Answer telephones when necessary

Qualifications:

• Customer Service Experience
• Be a self-starter/self-motivated
• Must be able to work flexible hours, including nights, weekends, and holidays