4 Corner’s call center staffing roots run deep. Our founder has a background in enterprise telephony, giving us unique insight into effective recruitment in the customer service and contact center space.
Hiring for customer service is no simple task since these employees are often the primary point of contact between you and your customers. It’s imperative that your call center employees possess the skills and personality traits to always leave the best impression with every interaction. Our recruiters are trained experts in sourcing and screening talent who will represent your organization and brand with the enthusiasm you want and the professionalism you need.
Customer Service Recruiting Statistics
1.87
Submit to hire ratio
1.55
Interview to hire ratio
93%
Client retention rate
Call Center & Customer Service Professionals We Place
Our Call Center Recruiting Process
It’s often the case that these team members are the first face your customers encounter and set the stage for your company’s relationship. Our recruiting process ensures that we source candidates who aren’t just equipped to represent you to the outside world but also fit your company culture internally. Based in Orlando, a hospitality and customer service industry hub, we’ve honed our expertise in recruiting for these sectors over the years. Here’s how we do it:
1
Resume
sourcing
We have a proven track record of attracting exceptional customer service professionals. Using our network and the latest recruiting technologies, we source candidates with the required skills and aptitude for your specific needs.
2
Qualifying
candidates
Understanding the motivation and abilities of a potential hire is key. We carefully assess each candidate’s employment history, qualifications, and career goals to guarantee they are well-suited and passionate about the position they are seeking.
3
Soft skills
interview
In customer service, personality matters. Our screening process includes evaluating key soft skills like communication, problem-solving, and emotional intelligence to confirm the candidate seamlessly fits into your company’s culture.
4
Reference
checks
Finally, we conduct reference checks with former employers to verify each candidate’s professional history, skill set, and qualifications. This final step will give you peace of mind, knowing that you’ve made a well-informed hiring decision.
When you are relying on a staffing agency to help fill the roles that will make or break your customer relationships, you should look for a partner who has a proven history of helping its clients succeed. We have helped hundreds of companies in thousands of situations over the years, and we can help your team as well. Contact us to learn more and get started hiring great talent.
Call Center & Customer Service Recruiting Services
Contract staffing
A service designed around getting quick personnel for immediate projects or urgent staffing situations.
Contract-to-hire
Our contract-to-hire customer service staffing solutions offer flexibility for rapid recruitment.
Direct hire
Expert recruiting for challenging positions or when your existing team is at its limit.
Resume sourcing
For customer service positions, our budget-friendly option supplies quality resumes that meet your requirements.
Temporary staffing
The staffing approach designed to supply immediate support during your high-traffic periods.
RPO
Trust your recruitment to us with recruitment process outsourcing, our most comprehensive service.
Past Call Center and Customer Service Successes
We Staff Customer Service Professionals Across the U.S.
We have experience placing call center professionals across 100 cities throughout the United States. This includes major cities like Minneapolis, New York City, Orlando, Tampa, Dallas, Atlanta, Denver, and Miami. We also staff in smaller cities like Lakeland, Huntsville, Midland, Burlington, and Charlottesville.
FAQs
Do you specialize in any particular industries?
While we have deep-rooted expertise in Orlando’s key industries, like hospitality and entertainment, our recruitment strategies are adaptable across sectors. Whether you’re in healthcare, finance, or technology, we’re equipped to find the right people for you.
How quickly can you fill customer service roles?
The timeline, of course, depends on your specific needs and the complexity of the roles, but we pride ourselves on our efficiency and agility. We have placed classes of call center agents in less than a week and filled customer service positions within a day; no matter your need, we can find someone for you.
How do you ensure the quality of candidates?
We don’t just match resumes to job descriptions. Our candidates undergo a rigorous vetting process that includes skills assessments, cultural fit interviews, and reference checks. We want to make sure that we’re not just filling a seat but adding value to your team.
What types of roles do you typically fill?
We frequently fill roles from entry-level customer service representatives to specialized call center agents and managerial positions. Our focus is on understanding your unique requirements so we can find the talent that fits seamlessly into your organization.
Can you help with temp-to-hire roles?
Yes, we understand the benefits of the contract-to-hire approach, especially when you’re looking to assess fit before making a long-term commitment. We can easily source candidates open to potentially permanent arrangements, giving you the flexibility you need.
What makes you different from other staffing agencies?
In a word, experience. Located in Orlando, we have a history with the industries that drive this region. We understand the specific challenges and opportunities you face. When you partner with us, you’re getting tailored, localized solutions—not a one-size-fits-all strategy.
4 Corner has consistently provided excellent customer service candidates. Because of their quality, we have hired more of their candidates than all other firms combined.
-Nathan, Sr. Procurement Manager